The Department for Work and Pensions (DWP) has issued a crucial reminder for benefit claimants: failing to report changes in personal circumstances can lead to a loss of up to £434 per month.
This warning primarily applies to those receiving Attendance Allowance, a vital financial support for over 1.6 million older adults across the UK.
Updating your information isn’t just about securing the correct payments; it’s also essential for avoiding legal trouble, overpayment demands, and missing out on potential increases in benefits.
Let’s break down what you need to report, the risks of not doing so, and how to keep your benefits safe.
Information
| Important Details | Summary |
|---|---|
| Potential Benefit Loss | Up to £434 per month if changes are not reported |
| Who’s Affected? | Attendance Allowance and other DWP benefit claimants |
| Changes to Report | Health updates, living arrangements, travel plans, personal details |
| Why It’s Important | Avoid overpayments, prevent benefit cuts, and stay legally compliant |
| How to Report | Call the DWP helpline or visit the GOV.UK website |
| DWP Helpline | 0800 731 0122 (Monday to Friday, 8:00 AM – 6:00 PM) |
Warning Claimants
The DWP regularly reviews benefit claims, but the system depends on claimants to report changes. Many people unknowingly risk losing benefits or being asked to repay excess funds simply because they delay updating their information.
There are three main reasons why keeping the DWP informed is essential:
- Preventing Overpayments – If you receive more than you’re entitled to, the DWP will demand repayment, which can cause unexpected financial strain.
- Ensuring Correct Payments – If your health worsens, you may qualify for higher benefit rates, but only if you report it.
- Avoiding Legal Penalties – In severe cases, failing to report changes can be seen as benefit fraud, leading to fines, benefit suspensions, or even prosecution.
For those relying on Attendance Allowance, where payments can be as much as £434 per month, failing to report changes can have serious financial and legal consequences.
Changes
Keeping the DWP updated is vital, but what exactly should you report?
Health
- Worsening Conditions – If your health declines and you need more support (e.g., mobility issues or supervision), you may qualify for higher benefits.
- Improving Health – If you recover and require less assistance, this must also be reported.
Living
- Moving to a New Address – Whether you move within the UK or abroad, the DWP must be informed.
- Hospital or Care Home Stays – Extended stays can impact your benefit entitlement.
- Household Changes – If someone moves in or out, especially if they contribute financially, it could affect your benefits.
Travel
- Extended Time Abroad – Planning to leave the UK for over four weeks? This could impact your payments.
Personal
- Name Changes – Due to marriage, divorce, or legal updates.
- Bank Account Updates – If you change your payment details.
- Changes in Immigration Status – Residency or visa status changes can affect eligibility.
Major Life Events
- Terminal Illness Diagnosis – Special rules allow for fast-tracked claims and increased benefits.
- Becoming or Needing a Carer – Any change in caregiving arrangements should be reported.
Ignoring these updates could mean missing out on higher payments, being overpaid and forced to repay, or facing legal action.
Financial Risks
The DWP’s warning isn’t just a formality—it’s about preventing serious financial setbacks. Delays or failure to report changes can result in:
Overpayments That Must Be Repaid
If the DWP finds out you’ve been receiving too much money, they’ll demand repayment, which can mean:
- Future benefit deductions
- Large lump-sum repayments
- Legal action in severe cases of fraud
Missing Out on Higher Payments
Many claimants don’t realize that updating their situation could increase their benefits.
Example:
A claimant receives Attendance Allowance at the lower rate due to moderate health issues. Over time, their condition worsens, requiring daily supervision.
This qualifies them for the higher rate, adding up to £434 per month. But if they don’t report the change, they continue receiving the lower amount, missing out on crucial financial support.
Report Changes
The process is simple, but acting quickly is key. Here’s how:
Call the Attendance Allowance Helpline
- Phone: 0800 731 0122
- Hours: Monday to Friday, 8:00 AM – 6:00 PM
When calling, have your:
- National Insurance Number
- Details of the change (e.g., new health condition, address update)
- Supporting documents (if needed)
Use the GOV.UK Website
You can report changes online through the official GOV.UK website. It’s a quick and secure option.
Write to the DWP
Prefer written communication? Send a letter to the address on your benefit correspondence with all relevant details.
Get Help from Welfare Organizations
Groups like Citizens Advice can assist if you’re unsure about the process.
Acting Quickly
Delaying updates can lead to financial penalties and legal trouble. Acting fast ensures:
- You avoid overpayment issues – Less risk of repaying large sums.
- You receive the correct amount – If you qualify for more, you get it sooner.
- You stay legally compliant – Prevents accusations of benefit fraud.
Expert Advice
“Don’t wait,” says Andy from Tax Natives. “Taking action now ensures your benefits keep pace with your life. It’s always better to address these changes sooner rather than later.”
FAQs
What happens if I don’t report changes to the DWP?
You may lose up to £434 monthly, face overpayment demands, or legal issues.
How do I report changes to the DWP?
Call 0800 731 0122, visit GOV.UK, or send a written update.
Can reporting changes increase my benefits?
Yes, if your condition worsens, you may qualify for higher payments.
What if I travel abroad for more than four weeks?
You must inform the DWP, as extended travel may affect your benefits.
Who can help me report changes?
Citizens Advice and other welfare organizations can assist you.
