Access to affordable broadband is essential in today’s digital world, yet many low-income households struggle to afford it.
To bridge this gap, the UK government and major broadband providers now offer a £12.50 broadband plan for individuals receiving Universal Credit, Pension Credit, and other DWP benefits.
This guide covers everything you need to know, including eligibility, available providers, and how to apply for a discounted broadband plan.
Broadband Plans
Social broadband tariffs are low-cost internet plans designed specifically for people on government benefits. These plans provide reliable internet at a reduced price, ensuring that financially vulnerable households stay connected.
| Feature | Details |
|---|---|
| Monthly Cost | £12.50 |
| Providers | Virgin Media, BT, Community Fibre, Sky, Hyperoptic |
| Eligibility | Universal Credit, Pension Credit, Income Support, JSA, ESA |
| Speed | Up to 35 Mbps (varies by provider) |
| Contract | Flexible, often with no exit fees |
| Application | Through provider websites or Ofcom’s social tariffs page |
If you’re eligible, switching to a social tariff could significantly reduce your broadband expenses.
Affordable Broadband
Broadband is no longer a luxury—it’s a necessity for:
- Job applications and remote work
- Online education and schoolwork
- Healthcare access, including virtual GP appointments
- Staying connected with family and friends
- Managing finances through online banking and bill payments
However, millions of UK households struggle with the high cost of broadband, leading to digital exclusion. The government-backed social broadband tariffs aim to fix this by ensuring those on DWP benefits have access to an affordable and reliable internet connection.
Who Qualifies?
To be eligible, you must receive at least one of the following DWP benefits:
- Universal Credit
- Pension Credit (Guarantee or Savings Credit)
- Income Support
- Jobseeker’s Allowance (JSA)
- Employment and Support Allowance (ESA)
- Personal Independence Payment (PIP)
- Disability Living Allowance (DLA)
- Carer’s Allowance
Some providers may also offer discounted broadband to low-income households who don’t receive benefits but still struggle with affordability.
Eligibility
Most broadband providers verify eligibility instantly using DWP records, so you usually don’t need to provide paperwork.
Plans in the UK
Several broadband providers offer low-cost social tariffs under different names. Here are some of the best options available:
| Provider | Plan Name | Cost | Speed | Eligibility | Contract |
|---|---|---|---|---|---|
| Virgin Media | Essential Broadband | £12.50 | 15 Mbps | Universal Credit, Pension Credit | No exit fees |
| Community Fibre | Essential Plan | £12.50 | 35 Mbps | Universal Credit, Income Support | No exit fees |
| BT | Home Essentials | £15 | 36 Mbps | Universal Credit, Pension Credit | Flexible |
| Sky | Basics Broadband | £20 | 36 Mbps | Universal Credit, Pension Credit | Flexible |
Virgin Media and Community Fibre offer the cheapest plans at £12.50 per month, with no exit fees. However, speeds vary by provider, so compare options in your area before choosing a plan.
How to Apply
Visit your broadband provider’s website to confirm if you qualify. If you receive Universal Credit, Pension Credit, or another DWP benefit, you’re likely eligible.
Compare Providers
Not all providers offer the same speed, coverage, or price. Use Ofcom’s Social Tariffs Page to find the best low-cost broadband plan in your area.
Apply Online
Most providers let you apply online by entering your National Insurance Number or DWP benefit details for instant verification. If you’re unsure, call customer support for assistance.
Switch to a Social Tariff
If you already have broadband, ask your provider if you can switch to a social tariff without penalties. Many providers allow existing customers to change plans without additional fees.
Don’t Overpay
With social tariff broadband plans now widely available, low-income households no longer need to overpay for internet access.
If you receive Universal Credit, Pension Credit, or other benefits, check your eligibility today and switch to a cheaper broadband plan.
To look into available options, visit Ofcom’s Social Tariffs Page and start saving on your broadband costs.
FAQs
Who qualifies for the £12.50 broadband plan?
Anyone receiving Universal Credit, Pension Credit, or other DWP benefits.
Which broadband providers offer social tariffs?
Providers include Virgin Media, BT, Sky, Community Fibre, and Hyperoptic.
Do I need to submit documents to apply?
Most providers verify eligibility instantly through DWP records.
Can I switch to a social tariff if I already have broadband?
Yes, most providers allow existing customers to switch without fees.
Where can I find the best affordable broadband plan?
Check Ofcom’s Social Tariffs Page to compare providers and prices.
